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Customer Support Representative - Voxpro Dublin in Dublin - Point Village, Ireland

Voxpro



Description and Requirements

PROJECT CHAMELEON - CUSTOMER SUPPORT REPRESENTATIVE - ENGLISH - 20TH SEPTEMBER

Customer Support Representative - Voxpro Dublin


Role Overview

As a Business Support Agent, you will manage customer interactions to increase customer satisfaction and improve service quality. The successful candidate is primarily responsible for providing post-sales chat and email support for the clients advertisers.

The role includes some or all of the following key responsibilities:

Sense of achievement providing excellent customer service in an inbound customer contact environment

Fulfilling work satisfying customer expectations in a way that also complies with best practices

Demonstrating empathy by listening attentively to customer concerns.

Maintaining high customer satisfaction ratings and adhering to service level agreements

Professional development attending comprehensive paid training from 2 to 4 weeks upon hire

Extensive post training coaching and support for up to 3 months

Basic Qualifications

Bachelors degree or equivalent or current student

Minimum 1 year of customer service experience

Excellent verbal and written communication proficiency with high attention to detail

Exceptional grammar and typing accuracy skills

Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries

Great judgement and ability to problem-solve both with peers and independently

Preferred Qualifications

Bachelors Degree

Familiarity with online advertising products and digital media

Experience in providing technical support and basic technical troubleshooting to users or businesses

Experience providing Business to Business Support services with emphasis on online advertising sector or social media


Additional Job Description

PROJECT CHAMELEON - CUSTOMER SUPPORT REPRESENTATIVE - ENGLISH - 20TH SEPTEMBER
Required Language(s)English

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